HelpOrder and Payments

What is the 3D Secure system and how does payment work with it?

To guarantee the utmost security during your online purchase, credit card payments on the website use 3D Secure technology.
We use this technology in implementation of the new EU Payment Service Directive 2366 (PSD2) which requires two-factor authentication (or strong customer authentication), making online transactions safer and reducing the frequency of fraud.
What this means is that you will be referred back to your Bank’s website during the payment process to confirm your identity and authenticate the transaction by entering a temporary numerical code, for instance.
We use verified encryption technology to protect your data while you are making the payment.
Remember that each bank has its own method of authentication. So, this service will need to be activated on your credit card. Unauthenticated transactions might be declined.
We recommend consulting the special section on your Bank’s website to find out more about this particular technology.