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Geox Customer Service is always ready to help you! The service is active from Monday to Friday, from 09:00 am to 06:00 pm (GMT +1), excluding public holidays. Calls are free from landlines, may be subject to limitations if made from a mobile network.
FAQ
- 1) Do I have to register to make an order?
- 2) How do I make an order on Geox.com?
- 3) Can I add products to an existing order?
- 4) What do I do if I forget my password?
- 5) How do I know if my order has been submitted properly?
- 6) How do I create a Wishlist?
- 7) Can I share my Wishlist?
- 8) Does my personal information remain private?
- 9) What are cookies? Should I worry about them?
- 10) Can I cancel an order once I have made it?
- 1) When will I be charged for the order?
- 2) I have a discount code. How do I use it?
- 3) Are orders on Geox.com secure?
- 4) Can I save my credit card information in my Personal Area?
- 5) Can I use PayPal as a payment method in all countries?
- 1) Can I track shipment of my order?
- 2) When will I receive my order and what are the shipping costs?
- 3) Does Geox.com ship to post office boxes or via forwarding agent?
- 4) Can I change the delivery address after the order has been shipped?
- 5) Can Geox.com ship to several addresses for the same order?
- 6) Can I collect an order from the store?
- 1) How do I return an article purchased on Geox.com?
- 2) How do I request my RAN (Return Authorisation Number)?
- 3) Can I return an article purchased on Geox.com directly at a store?
- 4) How long do I have to wait for the refund on the returned articles?
- 1) How do I choose the right size for me?
- 2) The article I want is no longer available in my size. Will it be restocked?
- 3) Where can I find more information on a product?
- 4) How do I search for an article on the website?