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Returns and refunds
Have you changed your mind?
If you are not completely satisfied with your purchase, you can return one or more items within 14 days from the date of delivery of the order.
How to return goods I purchased on geox.com
Create your Return Authorisation Number (RAN) within the Orders section or, if the purchase was made as a guest, in the “Returns and Refunds” area which can be accessed from the footer.
Return in store
You can choose to return your purchase to one of the selected Geox stores.
Can I change a product?
At present, we cannot change or replace products neither online nor at the store.
Each RAN must only contain the products in the reference order and products linked to different orders cannot be returned in a single package.
Once the package has been received at the warehouse and the necessary checks have been made, we will send you a Return Acceptance Confirmation.
Refund method in case of return in store
The sales staff will verify the conformity of the item you intend returning.
How long does it take to get a refund?
The refund times depend on the payment method used for the purchase.
Can I return the goods to a UPS Access Point?
You can choose to comfortably return your Geox order directly to a UPS Access Point, whenever and wherever you prefer.
If the product is defective
In case of defective items, the returned item(s) will be sent to our company’s Quality Control Department to verify the conformity of the item(s) you wish to return.
Can I cancel a goods return?
If, after completing the return procedure, you decide to keep the goods, you can do so without any additional charge.
Can I book a new collection?
If you were unable to deliver your return to the courier, you can book a new collection from home only by contacting the courier directly.
Return without the original box
If you no longer have the original box, don’t worry: you can use another box suitable for the shipment.
Successive return of multiple items belonging to the same order
You can return multiple items of the same order at different times, provided that this occurs within 14 days from the date on which the order was delivered to you.
Return of multiple shipments
We remind you that, in the case of an order divided into several shipments, you will need to create a return for each shipment received.
How do I return goods if I paid with Klarna?
For all information relating to the returns procedure, click here.