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We have changed the Returns Policy that is effective for all purchase made on and after February 20, 2020. Purchases made prior to February 20, 2020 may be returned via UPS at the cost of C$7.50.
You can request a refund up to 30 days after the date on which your order was delivered. Before returning the goods, make sure they are in the same condition in which you received them, with all the tags still attached and in a single box. For more information, please see our section regarding Returns and Refunds.
Log in to your "MYGEOX" account and go to the orders section to view available Refund AuthorisationsOrders
If you placed your order without creating a user account, please use this form to obtain your Refund Authorisation. The process is simple: just enter the order number from your Shipping Confirmation email, along with your email address.