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- • Children Under The Age Of 16
- • Information We Collect About You, How We Collect It, And How We Use And
- • Data Controllers
- Guest Purchase;
- Sign Up Email Registration;
- “My Geox” Registration;
- Create And Maintain Your My Geox Personal Account
- Marketing Purposes
- Interest-Based Advertising
- Social Media
- Analysing Your Preferences
- Contact Us
Geox S.p.A. and Geox Canada Inc. hereby wish to inform visitors to the “www.geox.com”
website (hereinafter the “Website”) of the policy with respect to collecting, using
and sharing of Personal Information of
Website users and to emphasize their commitment and attention to protecting the privacy of
view or use the Website, even when you simply navigate it without purchasing any products,
as well as any other collection, use, or disclosure of personal information that you or a
third party provide to us.
Navigation within the Website is free and does not require registration, with the exception of certain areas in which you may freely and expressly provide personal information to access certain services (e.g. to register for My Geox, sign up for email updates or request information, etc.). Data provided by you to access these additional services shall be, to the extent applicable, in accordance with the Personal Information Protection and Electronic Documents Act (Canada), the EU Regulation 679/2016 General Data Protection Regulation (the “Regulation”), the provisions of this policy, and other applicable privacy laws. “Personal information” as used herein means information that can identify an individual directly or through other reasonably available means.
This policy applies to information we collect:
- • on the Website;
- • in email, text, and other electronic messages between you and Geox;
- • when you use our “contact us” or similar feature on the Website, when you call our telephone number listed on the Website, or when you send emails to the e-mail address listed on our Website;
- • in our brick and mortar stores; and
- • through any other means associated with or relating to the Website. This policy does not apply to information collected by:
- • us through any other means, including on any other website operated by Geox or any third party (including our affiliates and subsidiaries); or
- • any third party, except as otherwise expressly provided herein, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Our Website is not intended for children under sixteen 16 years of age. No one under the age
of sixteen (16) may provide any personal information to us or on or through the Website. If
you are under sixteen (16), do not use or provide any information on this Website or on or
through any of its features, and do not register on the Website, make any purchases through
the Website or contact us, or provide any information about yourself to us, including your
name, address, telephone number, email address, or any screen name or user name you may use.
If we learn we have collected or received personal information from a child under sixteen (16) years of age without verification of parental consent, we will delete that information.
If you believe we might have any information from or about a child under the age of sixteen (16), please contact us at firstname.lastname@example.org..
Information We Collect About You, How We Collect It and How We Use and Disclose It
We may collect several types of information from and about users of our Website,
- • that is personal information;
- • that is about you but individually does not identify or permit us to identify you, such as the type of browser you use; and
- • about your internet connection and service provider, the equipment you use to access our Website, your browsing history, and other usage and technical details (some of which may be classified as personal information). We collect this information:
- • directly from you when you provide it to us;
- • automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies;
- • from third parties, for example, our business partners and affiliates; and
- • as otherwise set out in this policy.
Geox S.p.A., with its registered office at Via Feltrina Centro 16, 31044 Biadene di
Montebelluna, Treviso (Italy), VAT no. IT03348440268, is deemed, pursuant to the Regulation,
to be a data controller because it makes decisions as to what personal information about you
it requires or needs to collect or process, and how to use and share that data (hereinafter
Geox Canada Inc., with its registered office at 2110 Matheson Boulevard East, Suite 100, Mississauga, Ontario, Canada L4W 5E1, is also a controller with respect to your personal information related to sales of our products to you, invoicing, delivery and after-sales services.
When we refer to “Geox” or “us”, “our” and similar variants in this policy, we are referring to both Geox S.p.A. and Geox Canada Inc., collectively.
2. Types of Personal information Processed
Registration is not required in order to simply view or access the Website. However, there
are sections of the Website that do require registration or the use of a username and
password to access certain information (e.g., to log in to My Geox reserved area or to
complete the online purchasing process). There are also services on our Website for which
you need to provide your personal details (e.g. your personal information will be requested
if you sign up to receive our email updates or when you contact us, etc.).
Personal information obtained by Geox through the use of the Website will be processed by Geox in accordance with this policy.
The personal information we request on the Website, such as your first and last name, telephone number, mailing address and e-mail address, may be marked as “mandatory” [e.g., indicated with a (*)] as they are necessary to access the services of the Website you wish to use (e.g., if you place an order). Failure to provide this data marked as “mandatory” will result in our inability to provide you the requested service (e.g., if you fail to give us your email address, we cannot send you our email updates; if you fail to provide your mailing address, we cannot send you any products you may wish to order). Failure to provide data marked as “optional” will not have any consequences.
We may collect information that is not personal information about your computing
network, internet service or other technical data pertaining to your equipment, internet
service provider and your use of the Website, without limitation, and process, use or share
this data for any purpose without notice to you or consent from you.
Personal information about you is also collected, processed, used, and sometimes shared with third parties as described in this policy, for the following purposes which are related to your use of the Website and our services (e.g., when you purchase our products):
- Guest Purchase:
- complete the sale of the products you purchased (which allows us to perform our obligations pursuant to our contract with you relating to such sale);
- fulfil tax and accounting obligations relating to your purchase (e.g., to report taxes you paid on the purchase to the applicable taxing authority and disburse those tax funds to them);
- handle any after-sales services (e.g. customer service functions, such as if you need to make a return or tell us about a concern with a product you purchased); and
- to comply with our legal obligations.
- Sign Up Email Registration:
- “My Geox” Registration:
- Marketing Purposes:
- Interest-Based Advertising
- Social Media
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.
- Analysing Your Preferences:
- Contact Us:
Data provided by completing the purchase process on the Website or in-store are necessary to:
If you sign up to receive our email updates on special promotions, new products, events and special offers, you will be required to provide us with your email address.
You will be able to unsubscribe at any time by clicking on the opt-out link in each email.
Your personal information and any data relating to your purchases will be collected, processed and used to:
Create and maintain your My Geox personal account:
With your My Geox personal account you may access special members-only services and benefits on the Website (e.g., making purchasing faster with “fast checkout”, checking your purchase history, etc.).
Without this personal information, Geox will not be able to provide you access to your personal account, or associated services.
If you have provided your consent for us to do so (or if we are otherwise permitted by applicable law), you may receive electronic messages, such as emails updates, mobile notifications, SMS and telephone calls which may include promotional offers, contests, and product information from Geox. You can freely withdraw your consent at any time by updating your preferences on the Website. You may also refuse to provide your consent to these activities initially, but can still create your My Geox account.
We may use the personal information that we collect for the purpose of profiling (a marketing tool we use to understand our customers, which includes analysing your online activities (e.g. your purchases, Website usage data – including pages visited, products you put into your shopping cart on our Website, etc.), so that we may understand your interests and your purchasing preferences, among other things). This activity allows us to improve our offerings and our Website and to personalize our offers to you.
We will process this personal information based only on your consent. You can always freely withdraw your consent by updating your preferences on the Website. You may also refuse to provide your consent to these activities initially, but can still create your My Geox account.
Please note that all of our data analytics concerning your preferences will not be entirely automated and may be carried out and assessed by our representatives.
We will collect your personal information when you provide it to us through the “contact us” or similar available feature (e.g. live chat) on our Website, or if you contact us via e-mail or at the telephone number listed on our Website. Please note that, if you use our live chat feature, your data will be processed for providing you with the requested assistance and customer care purposes.
Collection, processing and use of this type of data is necessary for us to respond to your query or request for information, as well as for allowing us to better improve our products and services.
We may process your personal information in both electronic and paper form.
Geox will use commercially reasonable efforts (and at a minimum, efforts that are in compliance with applicable laws) in an attempt to ensure that your personal information entrusted to us as described in this policy will be processed lawfully.
We will use commercially reasonable efforts to ensure that your personal information collected from the Website is transmitted from the Website to our servers through an https connection, in an attempt to prevent interception by unauthorized third parties.
We implement security measures designed to ensure the security of the Website.
5. Data retention
We may retain, share, process and use non personal information in perpetuity for any
Any personal information provided to us on or through the Website or when contacting us at the email address or telephone number provided on the Website shall be processed for the lesser of: (i) the length of time specified below; and (ii) the length of time permitted by applicable law:
|Guest Purchase||Your personal information will be processed for as long as it is necessary to manage and complete your purchases, and thereafter as required for us to comply with our tax, accounting and legal obligations; subsequently the data will be deleted or rendered anonymous.|
|Sign Up Email Registration||Your personal information will be processed for the entire time that you subscribe to the email updates service or, in any event, until your consent is withdrawn (which you may do at any time); thereafter, the data will be deleted or rendered anonymous.|
|“My Geox” Registration||
Your personal information will be processed for as long as your My Geox
registration is valid and on the basis of your consents, without prejudice
your ability to withdraw your consent at any time.
If you provide your consent for us to process your personal data for marketing and profiling purposes, we will process your sales-related data: (i) for 12 months in order to analyse your preferences; (ii) for 24 months to send you materials and communications based on results of profiling.
|Contact Us||Your personal information will be processed for the time it takes to properly handle your request and to allow us to better understand our customers and improve our services; then your personal information will be anonymized (once anonymized, it will no longer be considered personal information).|
6. Links to other websites
If you access such other websites by using a link provided on our Website, please be
that this policy does not apply to collection, processing, transfer or use of your
understand the third party’s privacy policies. We do not control and are not responsible
any data collection, usage, sharing or processing activities of such third parties.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
The Website uses “cookies”, which may be technical (i.e. to facilitate navigation
the Website) and/or profiling (i.e. to analyse users and their behaviours and
and provide them with targeted advertising).
8. Data Processors and Disclosures of Personal Information
In addition to Geox, the data processing connected with the services provided by or
the Website may be carried out by: (i) authorised data processing personnel appointed by
Geox; (ii) companies providing services related to the management, maintenance and
development of the Website; (iii) companies entrusted to manage the sales, payment and
delivery functions for the products; (iv) companies responsible for the preparation,
handling and sending of email updates, advertising and promotional materials; (v)
that analyse your purchases (e.g., the type of products and when you purchased them) and
use of our Website (e.g., your browsing on our Website, your interest in our advertising
etc.); (vi) companies responsible for the handling of “Customer Service”; and (vii) our
affiliates and those who operate our and their respective retail stores.
A complete list of external data processors appointed by Geox can be obtained by contacting email@example.com. Geox will endeavour to provide this list within a reasonable time from your verifiable request.
In addition to the foregoing, Geox may: (i) share your personal information with our affiliates (collectively, our “Affiliates”) and other third parties who provide services to and on behalf of Geox; (ii) combine information internally across our Affiliates or our different products and services.
The type of information we are legally required to disclose may relate to criminal investigations or government tax reporting requirements. In some instances, such as a legal proceeding or court order, we may also be required to disclose your personal information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities that are making the disclosure request have legitimate grounds to do so.
Your personal information may be disclosed in situations where we are legally permitted to do so, such as in the course of employing reasonable and legal methods to enforce your rights or to investigate suspicion of unlawful activities. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of ourselves and others.
You also understand and agree that we may use your personal information and disclose your personal information to third parties in connection with the proposed or actual financing, insuring, sale, securitization, assignment or other disposal of all or part of our business or assets (including accounts) for the purposes of evaluating and/or performing the proposed transaction. These purposes may include, as examples, permitting such parties to determine whether to proceed or continue with the transaction, fulfilling any reporting or audit requirements to such parties, and/or disclosing personal information as part of concluding a sale or transfer of assets. Our successors and assigns may collect, use and disclose your personal information for substantially the same purposes as those set out in this Policy. In the event the transaction does not go through, we will require, by contract, the other party or parties to the transaction not to use or disclose your personal information in any manner whatsoever for any purpose, and to return or destroy such personal information.
To complete a requested delivery, we need to share information about you and your order with the other parties who are involved in this process. We will only share personal information in this context to the extent reasonably necessary. For example, your personal information may be listed on a package to identify your name and address as the intended recipient of the package.
If you post a review, make a comment, or otherwise submit personal information on a public forum such as social media accounts or public forums on our Website or other applications, your communications may be viewable by the public.
9. Data transfer outside of Canada and the European Union
To enable us to properly manage our Website, your personal information will be held in
European Union. You acknowledge and agree that, as a result, your personal information
be processed, used, stored or accessed outside Canada and jurisdictions outside Ontario
may be subject to the laws of those jurisdictions. For example, information may be
in response to valid demands or requests from government authorities, courts, or law
enforcement in other countries.
When transferring personal information, Geox will use reasonable efforts in an attempt to ensure that such transfer occurs in compliance with the guarantees, safeguards and rights provided by applicable law.
According to the Regulation, your specific consent is not required for the transfer of your personal information to third countries when: (i) such transfer is performed in accordance with Article 45 of the Regulation (i.e., if data is transferred to a country to which the EU Commission has granted the designation of “adequate”, meaning they are considered to provide an adequate level of protection with respect to personal information); or (ii) as permitted pursuant to Articles 46 and 47 of the Regulation (e.g., to companies part of the “Privacy Shield” framework between the US and the EU). You can find more information on the Privacy Shield here: https://www.privacyshield.gov/welcome. Geox endeavours to comply with these provisions of the Regulation.
Upon request and given a reasonable amount of time for us to respond, you may write to firstname.lastname@example.org to request information on the existence of an adequacy decision or on the safeguards adopted to allow your data to be transferred.
10. Rights of Individuals
By e-mail to be sent to email@example.com, you may, to the extent required at law, request:
- - confirmation as to whether personal information concerning you is being processed;
- - access to your personal information;
- - rectification of inaccurate personal information concerning you or completion of incomplete personal information;
- - erasure of personal information concerning you;
- - restriction of processing of personal information concerning you;
- - notification regarding rectification, erasure or restriction of processing of personal information concerning you;
- - the right to receive the personal information concerning you in a structured, commonly used and machine-readable format; or
- - the right to object at any time, on grounds relating to your particular situation, to processing of personal information concerning you. You can also:
- - object to certain optional processing of your personal information, particularly for marketing purposes or the analysis of your purchasing habits or preferences;
- - withdraw your consent to any activity that requires us to have it.
Please be aware that the making of any of the requests set forth herein does not guarantee that we will comply with your request, if there is a reason for us not to do so in accordance with applicable laws.
11. Contact Use and Where to Lodge a Complaint
If you believe that the collection, use, or disclosure of your personal information
the provisions of applicable law, please notify us at firstname.lastname@example.org or by sending a letter to:
Geox Canada Inc. 2110 Matheson Boulevard East Suite 100 Mississauga, Ontario, Canada L4W 5E1 Attention: Data Protection Officer
You may always make a complaint to the Office of the Privacy Commissioner of Canada or to the Italian Data Protection Authority (www.garanteprivacy.it), or to the Data Protection Authority of the country in which you reside, if applicable, or, finally, of the place where you believe the violation occurred.
12. Applicable law
This Policy and all related matters shall be interpreted and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada and the EU Regulation 679/2016.
14. Privacy/Data Protection Officer
The Data Protection Officer appointed by Geox may be contacted at the e-mail address dpo@geox com.
Please also see the contact information in Section 11 for additional ways to contact us.
Pursuant to Article 13 of the EU Regulation 2016/679, General Data Protection Regulation (the
“Regulation”), we hereby inform you that your personal data will be collected and
processed in computer-readable form in such a way as to ensure security and confidentiality
and in order to manage your purchase via home delivery or at the store through the Geox@Home
The data controller is the company in the Geox Group specified in the tax document issued upon purchase of the product (hereinafter “Geox”, the “Data Controller” or the “Company”).
The processing and communication of your personal data, for the above-mentioned purposes, does not require your consent in accordance with the Regulation.
We ask you to provide all the data marked as “compulsory” as that is necessary for the management of your purchase via home delivery or at the store. Failure to fill in the data marked as “optional” will not have any consequences.
Personal data may be communicated, for the above-mentioned purposes, to: (i) companies entrusted with customer service; (ii) suppliers of services relevant to the performance of the contract entered into with you (e.g. forwarding agents); (iii) suppliers of management applications; (iv) Geox single-brand stores; (v) companies in the Geox Group involved in the management of the Geox@Home service in your Country. Where necessary, the Company has appointed the recipients of your personal data as external Data Processors pursuant to Article 28 of the Regulation. The names of all data processors may be requested to the contact details indicated below.
Within the Company, your data will be processed by the authorised persons appointed in accordance with Article 29 of the Regulation (within their respective scope of authority).
The Data Protection Officer designated by the Company pursuant to Article 37 of the Regulation can be contacted at the e-mail address email@example.com.
Within the scope of the above-mentioned purposes, your data will be stored for 36 months for the purposes of the legal guarantee on the products purchased and the management of the Geox@Home service.
By means of a communication to be sent to the e-mail address firstname.lastname@example.org, you may exercise your rights under Articles 15 et seq. of the Regulation, including, in summary, the rights to obtain:
- • confirmation of whether or not your personal data is being processed;
- • access to your personal data and the information set out in Article 15 of the Regulation;
- • rectification of any inaccurate personal data concerning you without undue delay or addition of any incomplete personal data;
- • erasure of your personal data without undue delay;
- • restriction of the processing of your personal data;
- • information about any rectification or erasure or restriction of processing carried out in relation to your personal data;
- • your personal data in a structured, commonly used and computer-readable format.
Please note that if you consider that the processing of your personal data breaches the provisions of the Regulation, you can always lodge a complaint with the Italian Supervisory Authority (www.garanteprivacy.it), or with the relevant Supervisory Authority of the country in which you usually reside or work, or of the place where the alleged infringement occurred.
Art. 13 of Regulation (EU) 2016/679 - General Data Protection Regulation
The filling in of the questionnaire under the “Feedback” section does not imply the
collection of any personal details. Your data will be collected only if you provide it
voluntarily during the survey. If you decide to provide your data, it will be processed and
stored pursuant to the Privacy Disclosure below, which we invite you to read.
Moreover, we inform you that, if you are registered with the Single Digital Profile (only for selected countries) or with My Geox, the answers you provide by filling in the questionnaire will be associated with your profile and processed on the basis of the consents you gave upon registration and pursuant to the Single Digital Profile or My Geox disclosure.
Who processes your personal details
Geox S.p.A., with registered office in Biadene di Montebelluna (TV), Italy, Via Feltrina Centro n. 16, Tax No., VAT Reg. No. and Treviso Business Registry Reg. No. IT03348440268, in its status of Data Controller, collects and processes your personal details pursuant to Regulation (EU) 2016/679 - General Data Protection Regulation (hereinafter “the Regulation”).
Why we process your data
The data you provide to us voluntarily through the questionnaire in the “Feedback” section
will enable us to improve the services and products offered to our clientele.
The data will be processed on the basis of the agreement stipulated with you (if you have purchased our products or used our services) or our legitimate interest in improving our services and products.
Which data we request
There is no obligation to provide personal details when filling in the questionnaire, and the answers to our satisfaction survey are optional.
How your personal details are processed
Your personal details will be processed mainly using electronic equipment to improve our
products and services.
The data will be processed in accordance with the applicable regulations and, nonetheless, in a way that guarantees its security and confidentiality and prevents its unauthorised use or disclosure, alteration or destruction.
If you are registered with the Single Digital Profile (only for selected countries) or with My Geox, your data will be processed pursuant to the privacy disclosure supplied to you upon registration and in conformity to the consents you gave. For further information on the Single Digital Profile or on My Geox, please read the relevant disclosure.
How long we keep your data
Your data will be processed for the time necessary to understand the degree of satisfaction of our customers and will subsequently be stored so that we can improve our services; your data will then be erased or stored in anonymous or aggregate form. You can request further information by writing to email@example.com.
Who processes your personal details
Your data will not be diffused and may come to be known by the Geox staff authorised to process it and, in their role of data processors, by i) the company entrusted with managing our “customer service”; (ii) our providers of services used to manage the website; (iii) companies that organise and manage market surveys. The names of the data processors can be requested by writing to firstname.lastname@example.org.
Transferral of your data to countries outside the European Union
Your personal details (if provided) may be transferred to countries outside of the European Union but subject to adequacy decisions approved by the European Commission (e.g. United Kingdom, Canada, Argentina, Israel, etc.) or to third countries (e.g. United States) on the basis of the adoption of contractual clauses approved by the European Commission. You can receive further information by writing to email@example.com.
What rights you are entitled to
By writing to firstname.lastname@example.org, you may exercise your rights as stated in Arts. 15 to 22 of the Regulation, including the right to:
- obtain confirmation as to whether or not personal data concerning you is being processed;
- access your personal data (e.g. by requesting which data is processed, for what purposes and with what means);
- obtain the rectification of inaccurate personal data or the integration of incomplete personal data;
- obtain the erasure of your personal data (where the relevant grounds apply);
- obtain the restriction of the processing of your personal data (where the relevant grounds apply);
- receive your personal data in a structured and common format that can be read on automatic devices (where the relevant grounds apply).
Moreover, depending on the cases, you can object to processing of your personal data, in particular, for aims relating to the analysis of your purchasing habits or preferences, or for marketing purposes, and also withdraw your consents given.
Who you can contact to submit a claim
Should you feel that the data processing concerning you breaches the provisions of the Regulation, you can submit a claim to the Italian Data Protection Authority (www.garanteprivacy.it) or, if different, to the data protection authority of the country where you live or work or where you believe the breach occurred.
How you can contact the Data Controller
The Data Controller can be contacted at the e-mail address email@example.com.