Types Of Personal Information Processed
Links To Other Websites
Data Processors And Disclosures Of Personal Information
Data Transfer Outside Of Canada And The European Union
Rights Of Individuals
Contact Use And Where To Lodge A Complaint
Privacy/Data Protection Officer
- Guest Purchase;
- Sign Up Email Registration;
- “My Geox” Registration;
- Create And Maintain Your My Geox Personal Account
- Marketing Purposes
- Interest-Based Advertising
- Social Media
- Analysing Your Preferences
- Contact Us
Geox S.p.A. and Geox Canada Inc. hereby wish to inform visitors to the “www.geox.com”
website (hereinafter the “Website”) of the policy with respect to collecting, using
and sharing of Personal Information of
Website users and to emphasize their commitment and attention to protecting the privacy of
view or use the Website, even when you simply navigate it without purchasing any products,
as well as any other collection, use, or disclosure of personal information that you or a
third party provide to us.
Please also read the Terms and Conditions of
which, together (and also including any additional documents referenced in, or incorporated
into the Terms and Conditions), form the
agreement between you and Geox with respect to your use and access to our Website.
Navigation within the Website is free and does not require registration, with the exception
of certain areas in which you may freely and expressly provide personal information to
access certain services (e.g. to register for My Geox, sign up for email updates or
information, etc.). Data provided by you to access these additional services shall be, to
the extent applicable, in accordance with the Personal Information Protection and Electronic
Documents Act (Canada), the EU Regulation 679/2016 General Data Protection Regulation (the
“Regulation”), the provisions of this policy, and other applicable privacy laws.
“Personal information” as used herein means information that can identify an
individual directly or through other reasonably available means.
This policy applies to information we collect:
- • on the Website;
- • in email, text, and other electronic messages between you and Geox;
- • when you use our “contact us” or similar feature on the Website, when you
call our telephone number listed on the Website, or when you send emails to the
e-mail address listed on our Website;
- • in our brick and mortar stores; and
- • through any other means associated with or relating to the Website.
This policy does not apply to information collected by:
- • us through any other means, including on any other website operated by Geox
or any third party (including our affiliates and subsidiaries); or
- • any third party, except as otherwise expressly provided herein, including
through any application or content (including advertising) that may link to or be
accessible from or on the Website.
Children Under the Age of 16
Our Website is not intended for children under sixteen 16 years of age. No one under the age
of sixteen (16) may provide any personal information to us or on or through the Website. If
you are under sixteen (16), do not use or provide any information on this Website or on or
through any of its features, and do not register on the Website, make any purchases through
the Website or contact us, or provide any information about yourself to us, including your
name, address, telephone number, email address, or any screen name or user name you may use.
If we learn we have collected or received personal information from a child under sixteen
(16) years of age without verification of parental consent, we will delete that information.
If you believe we might have any information from or about a child under the age of sixteen
(16), please contact us at firstname.lastname@example.org..
Information We Collect About You, How We Collect It and How We Use and Disclose It
We may collect several types of information from and about users of our Website,
- • that is personal information;
- • that is about you but individually does not identify or permit us to identify
you, such as the type of browser you use; and
- • about your internet connection and service provider, the equipment you use to
access our Website, your browsing history, and other usage and technical details
(some of which may be classified as personal information).
We collect this information:
- • directly from you when you provide it to us;
- • automatically as you navigate through the Website. Information collected
automatically may include usage details, IP addresses, and information collected
through cookies and other tracking technologies;
- • from third parties, for example, our business partners and affiliates; and
- • as otherwise set out in this policy.
Geox S.p.A., with its registered office at Via Feltrina Centro 16, 31044 Biadene di
Montebelluna, Treviso (Italy), VAT no. IT03348440268, is deemed, pursuant to the Regulation,
to be a data controller because it makes decisions as to what personal information about you
it requires or needs to collect or process, and how to use and share that data (hereinafter
Geox Canada Inc., with its registered office at 2110 Matheson Boulevard East, Suite
100, Mississauga, Ontario, Canada L4W 5E1, is also a controller with respect to your
personal information related to sales of our products to you, invoicing, delivery and
When we refer to “Geox” or “us”, “our” and similar variants in this
policy, we are referring to both Geox S.p.A. and Geox Canada Inc., collectively.
2. Types of Personal information Processed
Registration is not required in order to simply view or access the Website. However, there
are sections of the Website that do require registration or the use of a username and
password to access certain information (e.g., to log in to My Geox reserved area or to
complete the online purchasing process). There are also services on our Website for which
you need to provide your personal details (e.g. your personal information will be requested
if you sign up to receive our email updates or when you contact us, etc.).
Personal information obtained by Geox through the use of the Website will be processed by
Geox in accordance with this policy.
The personal information we request on the Website, such as your first and last name,
telephone number, mailing address and e-mail address, may be marked as “mandatory” [e.g.,
indicated with a (*)] as they are necessary to access the services of the Website you wish
to use (e.g., if you place an order). Failure to provide this data marked as “mandatory”
will result in our inability to provide you the requested service (e.g., if you fail to give
us your email address, we cannot send you our email updates; if you fail to provide your
mailing address, we cannot send you any products you may wish to order). Failure to provide
data marked as “optional” will not have any consequences.
We may collect information that is not personal information about your computing
network, internet service or other technical data pertaining to your equipment, internet
service provider and your use of the Website, without limitation, and process, use or share
this data for any purpose without notice to you or consent from you.
Personal information about you is also collected, processed, used, and sometimes shared with
third parties as described in this policy, for the following purposes which are related to
your use of the Website and our services (e.g., when you purchase our products):
- Guest Purchase:
Data provided by completing the purchase process on the Website or in-store are
Our collection, processing and use of this type of personal data does not require your
specific consent pursuant to the Regulation.
- complete the sale of the products you purchased (which allows us to perform our
obligations pursuant to our contract with you relating to such sale);
- fulfil tax and accounting obligations relating to your purchase (e.g., to report
taxes you paid on the purchase to the applicable taxing authority and disburse
tax funds to them);
- handle any after-sales services (e.g. customer service functions, such as if you
need to make a return or tell us about a concern with a product you purchased);
- to comply with our legal obligations.
- Sign Up Email Registration:
If you sign up to receive our email updates on special promotions, new products, events
special offers, you will be required to provide us with your email address.
You will be able to unsubscribe at any time by clicking on the opt-out link in each
- “My Geox” Registration:
Your personal information and any data relating to your purchases will be collected,
processed and used to:
- Create and maintain your My Geox personal account:
With your My Geox personal account you may access special members-only services
benefits on the Website (e.g., making purchasing faster with “fast checkout”,
checking your purchase history, etc.).
Without this personal information, Geox will not be able to provide you access
your personal account, or associated services.
- Marketing Purposes:
If you have provided your consent for us to do so (or if we are otherwise permitted
by applicable law), you may receive electronic messages, such as emails updates,
mobile notifications, SMS and telephone calls which may include promotional offers,
contests, and product information from Geox. You can freely withdraw your consent at
any time by updating your preferences on the Website. You may also refuse to provide
your consent to these activities initially, but can still create your My Geox
- Interest-Based Advertising
We or third parties such as ad networks and other advertising companies may
serve advertisements on our Website and on other websites and social
web beacons to report certain information about your visits to our Website
and other websites, such as web pages you visit and your response to ads, in
order to measure the effectiveness of our marketing campaigns, better
understand our users and to deliver ads that are more relevant to you, both
on and off our Website. To learn more and to opt-out of having your
information used by participating companies for online behavioural
advertising purposes, please visit http://youradchoices.ca/choices.
note that if you choose to opt-out you must opt-out of each web browser on
each computer, mobile device and tablet you use. If you opt-out of receiving
interest-based ads, you will continue to receive advertising, but it will
not be based on online behavioural information about you.
- Social Media
We may offer you the opportunity to engage with our content on or through
third-party social networking websites, plug-ins and applications. When you
engage with our content on or through third-party social networking
websites, plug-ins and applications, you may allow us to have access to
certain information associated with your social media account (e.g., name,
username, email address, profile picture, gender) to deliver the content or
as part of the operation of the website, plug-in or application. When you
provide information from your social media account, we may use this
information to personalize your experience on the Website and on the
third-party social networking websites, plug-ins and applications, and to
provide you with other products or services you may request.
- Analysing Your Preferences:
We may use the personal information that we collect for the purpose of profiling
marketing tool we use to understand our customers, which includes analysing your
online activities (e.g. your purchases, Website usage data – including pages
visited, products you put into your shopping cart on our Website, etc.), so that
may understand your interests and your purchasing preferences, among other
This activity allows us to improve our offerings and our Website and to
our offers to you.
We will process this personal information based only on your consent. You can
freely withdraw your consent by updating your preferences on the Website. You
also refuse to provide your consent to these activities initially, but can still
create your My Geox account.
Please note that all of our data analytics concerning your preferences will not
entirely automated and may be carried out and assessed by our representatives.
- Contact Us:
WWe will collect your personal information when you provide it to us through the
us” or similar available feature on our Website, or if you contact us via e-mail or at
telephone number listed on our Website.
Collection, processing and use of this type of data is necessary for us to respond to
query or request for information.
We may process your personal information in both electronic and paper form.
Geox will use commercially reasonable efforts (and at a minimum, efforts that are in
compliance with applicable laws) in an attempt to ensure that your personal information
entrusted to us as described in this policy will be processed lawfully.
We will use commercially reasonable efforts to ensure that your personal information
collected from the Website is transmitted from the Website to our servers through an
connection, in an attempt to prevent interception by unauthorized third parties.
We implement security measures designed to ensure the security of the Website.
5. Data retention
We may retain, share, process and use non personal information in perpetuity for any
Any personal information provided to us on or through the Website or when contacting us
the email address or telephone number provided on the Website shall be processed for the
lesser of: (i) the length of time specified below; and (ii) the length of time permitted
Your personal information will be processed for as long as it is necessary
manage and complete your purchases, and thereafter as required for us to
with our tax, accounting and legal obligations; subsequently the data will
deleted or rendered anonymous.
|Sign Up Email Registration
Your personal information will be processed for the entire time that you
subscribe to the email updates service or, in any event, until your consent
withdrawn (which you may do at any time); thereafter, the data will be
or rendered anonymous.
|“My Geox” Registration
Your personal information will be processed for as long as your My Geox
registration is valid and on the basis of your consents, without prejudice
your ability to withdraw your consent at any time.
If you provide your consent for us to process your
personal data for marketing and profiling purposes, we will process your
(i) for 12 months in order to analyse your preferences;
(ii) for 24 months to send you materials and communications based on results
Your personal information will be processed for the time it takes to
handle your request and then it will be anonymized to enable us to improve
service. Once anonymized, it will no longer be considered personal
With regard to the retention times for data collected through the use of tracking
6. Links to other websites
If you access such other websites by using a link provided on our Website, please be
that this policy does not apply to collection, processing, transfer or use of your
understand the third party’s privacy policies. We do not control and are not responsible
any data collection, usage, sharing or processing activities of such third parties.
Also, some content or applications, including advertisements, on the Website may be
by third parties, including advertisers, ad networks and servers, content providers, and
other tracking technologies to collect information about you when you use our Website.
information they collect may be associated with your personal information or they may
collect information, including personal information, about your online activities over
and across different websites and other online services. They may use this information
provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If
have any questions about an advertisement or other targeted content, you should contact
responsible provider directly.
The Website uses “cookies”, which may be technical (i.e. to facilitate navigation
the Website) and/or profiling (i.e. to analyse users and their behaviours and
and provide them with targeted advertising).
For a detailed explanation of cookies used by this Website and how to deactivate them,
please read our Cookie
8. Data Processors and Disclosures of Personal Information
In addition to Geox, the data processing connected with the services provided by or
the Website may be carried out by: (i) authorised data processing personnel appointed by
Geox; (ii) companies providing services related to the management, maintenance and
development of the Website; (iii) companies entrusted to manage the sales, payment and
delivery functions for the products; (iv) companies responsible for the preparation,
handling and sending of email updates, advertising and promotional materials; (v)
that analyse your purchases (e.g., the type of products and when you purchased them) and
use of our Website (e.g., your browsing on our Website, your interest in our advertising
etc.); (vi) companies responsible for the handling of “Customer Service”; and (vii) our
affiliates and those who operate our and their respective retail stores.
A complete list of external data processors appointed by Geox can be obtained by
email@example.com. Geox will endeavour to provide
list within a reasonable time from
your verifiable request.
In addition to the foregoing, Geox may: (i) share your personal information with our
affiliates (collectively, our “Affiliates”) and other third parties who provide
and on behalf of Geox; (ii) combine information internally across our Affiliates or our
different products and services.
The type of information we are legally required to disclose may relate to criminal
investigations or government tax reporting requirements. In some instances, such as a
proceeding or court order, we may also be required to disclose your personal information
authorities. Only the information specifically requested is disclosed and we take
precautions to satisfy ourselves that the authorities that are making the disclosure
have legitimate grounds to do so.
Your personal information may be disclosed in situations where we are legally permitted
do so, such as in the course of employing reasonable and legal methods to enforce your
rights or to investigate suspicion of unlawful activities. We may release certain
information when we believe that such release is reasonably necessary to protect the
property and safety of ourselves and others.
You also understand and agree that we may use your personal information and disclose
personal information to third parties in connection with the proposed or actual
insuring, sale, securitization, assignment or other disposal of all or part of our
or assets (including accounts) for the purposes of evaluating and/or performing the
transaction. These purposes may include, as examples, permitting such parties to
whether to proceed or continue with the transaction, fulfilling any reporting or audit
requirements to such parties, and/or disclosing personal information as part of
sale or transfer of assets. Our successors and assigns may collect, use and disclose
personal information for substantially the same purposes as those set out in this
the event the transaction does not go through, we will require, by contract, the other
or parties to the transaction not to use or disclose your personal information in any
whatsoever for any purpose, and to return or destroy such personal information.
To complete a requested delivery, we need to share information about you and your order
the other parties who are involved in this process. We will only share personal
in this context to the extent reasonably necessary. For example, your personal
may be listed on a package to identify your name and address as the intended recipient
If you post a review, make a comment, or otherwise submit personal information on a
forum such as social media accounts or public forums on our Website or other
your communications may be viewable by the public.
9. Data transfer outside of Canada and the European Union
To enable us to properly manage our Website, your personal information will be held in
European Union. You acknowledge and agree that, as a result, your personal information
be processed, used, stored or accessed outside Canada and jurisdictions outside Ontario
may be subject to the laws of those jurisdictions. For example, information may be
in response to valid demands or requests from government authorities, courts, or law
enforcement in other countries.
When transferring personal information, Geox will use reasonable efforts in an attempt
ensure that such transfer occurs in compliance with the guarantees, safeguards and
provided by applicable law.
According to the Regulation, your specific consent is not required for the transfer of
personal information to third countries when: (i) such transfer is performed in
with Article 45 of the Regulation (i.e., if data is transferred to a country to which
Commission has granted the designation of “adequate”, meaning they are considered to
an adequate level of protection with respect to personal information); or (ii) as
pursuant to Articles 46 and 47 of the Regulation (e.g., to companies part of the
Shield” framework between the US and the EU). You can find more information on the
Shield here: https://www.privacyshield.gov/welcome.
Geox endeavours to comply with these provisions of the Regulation.
Upon request and given a reasonable amount of time for us to respond, you may write to
firstname.lastname@example.org to request information on the
existence of an adequacy decision or on the
safeguards adopted to allow your data to be transferred.
10. Rights of Individuals
By e-mail to be sent to email@example.com, you may,
the extent required at law, request:
- - confirmation as to whether personal information concerning you is being
- - access to your personal information;
- - rectification of inaccurate personal information concerning you or completion
incomplete personal information;
- - erasure of personal information concerning you;
- - restriction of processing of personal information concerning you;
- - notification regarding rectification, erasure or restriction of processing of
personal information concerning you;
- - the right to receive the personal information concerning you in a structured,
commonly used and machine-readable format; or
- - the right to object at any time, on grounds relating to your particular
situation, to processing of personal information concerning you.
You can also:
- - object to certain optional processing of your personal information,
for marketing purposes or the analysis of your purchasing habits or preferences;
- - withdraw your consent to any activity that requires us to have it.
All such requests will be processed in accordance with the applicable laws.
Please be aware that the making of any of the requests set forth herein does not
that we will comply with your request, if there is a reason for us not to do so in
accordance with applicable laws.
11. Contact Use and Where to Lodge a Complaint
If you believe that the collection, use, or disclosure of your personal information
the provisions of applicable law, please notify us at firstname.lastname@example.org or by sending a letter to:
Geox Canada Inc.
2110 Matheson Boulevard East Suite 100
Mississauga, Ontario, Canada L4W 5E1
Attention: Data Protection Officer
You may always make a complaint to the Office of the Privacy Commissioner of Canada or
the Italian Data Protection Authority (www.garanteprivacy.it), or to the Data Protection
Authority of the country in which you reside, if applicable, or, finally, of the place
you believe the violation occurred.
12. Applicable law
This Policy and all related matters shall be interpreted and construed in accordance
the laws of the Province of Ontario and the applicable federal laws of Canada and the EU
in part, at its sole discretion, in any manner and/or at any time. If it does so, it
endeavour to: (i) e-mail users registered on the Website to notify them of the change;
(ii) publish on the homepage of the Website a notice of such a change. The revised
Policy will be binding as soon as published and communicated as set forth herein. Please
access this section regularly for publication of the most recent and updated Privacy
or check your e-mail. If at any point you do not agree with the terms of this Policy,
must not use Geox’s services.
14. Privacy/Data Protection Officer
The Data Protection Officer appointed by Geox may be contacted at the e-mail address dpo@geox com.
Please also see the contact information in Section 11 for additional ways to contact us.