HelpShipping Information

Where is my order?

Once the order has been shipped, you will receive a confirmation email containing delivery details and a tracking number so you can check the status of your parcel while it is in transit.

If you made an order as a registered customer on the website, you can follow your order-delivery status directly from your Personal Area in the “Orders” section by clicking on the details of the order you wish to monitor. If you made an order as an unregistered user, please click here and type in both the order number and email address provided when placing the order.

Please bear in mind that your order might be dispatched from different warehouses. If this does happen, we will notify you by email and tell you which items will be coming in each dispatch and also provide you with a tracking number so you can check the delivery status of your order.

Please be aware that it might take up to 24/48 hours before you are able to track your parcel.