Help • Returns and Refunds

What are the options for returns on geox.com and how long does it take?

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How do you make a return?
Can I change a product I have purchased on geox.com?
What refund methods are used for items returned via UPS?
How long does a refund for a returned item take?
Can I cancel a return process?
I didn’t manage to hand the returned items over to the courier. Can I book a new collection slot?
I have received a wrong and/or defective product, what can I do?
I no longer have the box in which the ordered item arrived. What can I use for my return?
Can I return items from different orders in the same box?
Can I return more than one item from the same order on separate occasions?
How can I get a refund if my credit/debit card is no longer valid or has expired?
I’ve lost the label for sending back my returns item. Can I have a new one?
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