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The service is available from Monday to Friday, from 09:00 am to 06:00 pm (GMT +1). We will reply as soon as possible.

BENEFEET FAQ

  • Who can take part in the benefeet promotion “every step brings a benefit”?
  • How can i subscribe to benefeet?
  • If I have already subscribed to benefeet, how can I take advantage of the benefits on geox.com?
  • If I am already registered on geox.com, how can i take advantage of the benefits of benefeet on my online purchases?
  • How are points awarded?
  • Can points earned in geox stores be added to those earned on geox.com?
  • Which discount vouchers are provided under the “every step brings a benefit” scheme?
  • Can more than one discount voucher be used for the same purchase?
  • How can i use my discount vouchers?
  • Where can i use my discount vouchers?
  • Where can i check my point balance?
  • How are points calculated if goods are returned?

FAQS

  • 01. How Do I Make a Purchase?
  • 02. Do I need to set up an account to place an order?
  • 03. What should I do if I forgot my password?
  • 04. Which size should I choose?
  • 05. How do I know if an item is in stock?
  • 06. Is it safe to use my credit card at the Geox Online Store?
  • 07. Why do I need to re-enter my credit card details when requesting delivery to a new address?
  • 08. How can I remove my saved credit card details?
  • 09. Can I use PayPal as a payment method for all countries?
  • 10. What should I do if I choose PayPal as a payment method?
  • 11. Does the Geox Online Store ship to post office boxes or freight forwarding addresses?
  • 12. Why are shipping restrictions applied to some items?
  • 13. How do I change currency?
  • 14. Does the Geox Online Store ship to multiple addresses?
  • 15. How soon can I get my order and how much delivery will cost?
  • 16. Is my package insured?
  • 17. Do I need to sign for my order?
  • 18. Can I change my shipping address after my order has been dispatched?
  • 19. Can I add items to an existing order?
  • 20. How will I know I received my order and when will payment be deducted?
  • 21. Can I track my order?
  • 22. Where is my order?
  • 23. How do I return an item?
  • 24. How can I request my RAN (Return Authorization Number)?
  • 25. Is my personal information kept private?
  • 26. What are cookies and should I be worried about them?
  • 27. What is a Wishlist?
  • 28. How do I create a Wishlist?
  • 29. Can I share my Wishlist?