Contattaci

Il servizio è disponibile dal Lunedì al Venerdì, dalle 09:00 am alle 06:00 pm (GMT +1). Ti risponderemo appena possibile.

SCRIVI
00-800-43694369

Il servizio è disponibile dal Lunedì al Venerdì, dalle 09:00 am alle 06:00 pm (GMT +1). Ti risponderemo appena possibile.

BENEFEET FAQ

  • Who can take part in the benefeet promotion “every step brings a benefit”?
  • How can i subscribe to benefeet?
  • If I have already subscribed to benefeet, how can I take advantage of the benefits on geox.com?
  • If I am already registered on geox.com, how can i take advantage of the benefits of benefeet on my online purchases?
  • How are points awarded?
  • Can points earned in geox stores be added to those earned on geox.com?
  • Which discount vouchers are provided under the “every step brings a benefit” scheme?
  • Can more than one discount voucher be used for the same purchase?
  • How can i use my discount vouchers?
  • Where can i use my discount vouchers?
  • Where can i check my point balance?
  • How are points calculated if goods are returned?

    ORDERS

  • 1) Do I have to register to make an order?
  • 2) How do I make an order on Geox.com?
  • 3) Can I add products to an existing order?
  • 4) What do I do if I forget my password?
  • 5) How do I know if my order has been submitted properly?
  • 6) How do I create a Wishlist?
  • 7) Can I share my Wishlist?
  • 8) Does my personal information remain private?
  • 9) What are cookies? Should I worry about them?
  • 10) Can I cancel an order once I have made it?

  • PAYMENTS

  • 1) When will I be charged for the order?
  • 2) I have a discount code. How do I use it?
  • 3) Are orders on Geox.com secure?
  • 4) Can I save my credit card information in my Personal Area?
  • 5) Can I use PayPal as a payment method in all countries?

  • SHIPMENTS

  • 1) Can I track shipment of my order?
  • 2) When will I receive my order and what are the shipping costs?
  • 3) Does Geox.com ship to post office boxes or via forwarding agent?
  • 4) Can I change the delivery address after the order has been shipped?
  • 5) Can Geox.com ship to several addresses for the same order?

  • RETURNS AND REFUNDS

  • 1) How do I return an article purchased on Geox.com?
  • 2) How do I request my RAN (Return Authorisation Number)?
  • 3) Can I return an article purchased on Geox.com directly at a store?
  • 4) How long do I have to wait for the refund on the returned articles?

  • PRODUCTS

  • 1) How do I choose the right size for me?
  • 2) The article I want is no longer available in my size. Will it be restocked?
  • 3) Where can I find more information on a product?
  • 4) How do I search for an article on the website?