Frequently asked questions

How can I make an order on geox.com? Do I have to be registered to make a purchase on geox.com? What happens if the item I have chosen is out of stock? Can I modify or cancel an order? What payment methods are available? What is the 3D Secure system and how does payment work with it? Are the payment methods secure? Why has my credit-card payment not been authorised and/or declined? What happens if my order is cancelled? When will I be charged for the order?

Where is my order? What delivery methods are available and how long does delivery take? Can I ship to a country other than the country of purchase? Can I request that delivery be made to an address other than the billing address? Are there addresses you cannot send orders to? Can I change the details and/or the delivery address for my order? Can I choose the day and/or time of delivery? What happens if I am not home when the courier arrives? How do UPS Access Point deliveries work? How long after receiving the confirmation email may I track my order?

What are the options for returns on geox.com and how long does it take? How do you make a return? Can I change a product I have purchased on geox.com? What refund methods are used for items returned via UPS? How long does a refund for a returned item take? Can I cancel a return process? I didn’t manage to hand the returned items over to the courier. Can I book a new collection slot? I have received a wrong and/or defective product, what can I do? I no longer have the box in which the ordered item arrived. What can I use for my return? Can I return items from different orders in the same box? Can I return more than one item from the same order on separate occasions? How can I get a refund if my credit/debit card is no longer valid or has expired? I’ve lost the label for sending back my returns item. Can I have a new one?