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Orders and payments
How can I make an order on geox.com?
Making an order on geox.com is easy and quick, find out the details.
Must I be registered to make a purchase on geox.com?
No, it’s not necessary. You can make an online purchase both as a registered user and as a guest. We suggest creating an Account so that you can always receive the latest news and access the services dedicated to our customers.
What happens if the item I have chosen is out of stock?
If an item of the size you require is out of stock, select the size, click on “notify me” and enter your e-mail address.
How can I check the status of an order or shipment?
Once you have completed your order, you will receive an e-mail containing an Order Number that you can use to check the status of the order or as a reference if you need to contact us. We will send you an e-mail with the tracking number to use to follow the order status online as soon as your order has been shipped by the warehouse.
Can I modify or cancel an order?
Once the order is confirmed it is processed automatically, so unfortunately it cannot be cancelled.
What payment methods are available?
You can choose between the following payment methods on geox.com, such as credit card (Visa, Mastercard, Maestro ...).
Are the payment methods secure?
The purchase procedure on geox.com is processed in a totally secure way: payment data is collected through a digital coding protocol (SSL).
I have received a wrong and/or defective product, what can I do?
If one of the items you have received does not match your order, we kindly ask you to return it (specifying the reason) and we will refund you.