Frequently asked questions

What exactly is the Benefeet scheme and why should I sign up? What are the advantages of the Benefeet scheme and how do I reach the 3 different statuses? How do I join the Benefeet scheme? If I sign up for the Benefeet loyalty scheme, will I receive the newsletter as well? Is the Benefeet scheme active at Geox Outlets? How can I build up my spend total and where can I check my progress? What kind of vouchers are used for the scheme, how do I earn them and how can I view them? Can the vouchers and Welcome Offer be combined with other promotions? How and when can I spend the vouchers? How will the spend total be calculated if I return something? What happens when items purchased using the vouchers or the Welcome Offer are returned? How does the Birthday Discount work? How can I access the challenges and get the gifts once I have accomplished them? How do I get a pair of free shoes after becoming a Geox Lover? Who can I get in touch with about privacy issues relating to the Benefeet scheme? How does the Welcome Offer work? Do the Benefeet scheme and the vouchers expire?

How can I make an order on geox.com? Do I have to be registered to make a purchase on geox.com? What happens if the item I have chosen is out of stock? Can I modify or cancel an order? What payment methods are available? What is the 3D Secure system and how does payment work with it? Are the payment methods secure? Why has my credit-card payment not been authorised and/or declined? What happens if my order is cancelled? When will I be charged for the order? How does Klarna’s interest-free payment plan work?

Where is my order? What delivery methods are available and how long does delivery take? Can I ship to a country other than the country of purchase? Can I request that delivery be made to an address other than the billing address? Are there addresses you cannot send orders to? Can I change the details and/or the delivery address for my order? Can I choose the day and/or time of delivery? What happens if I am not home when the courier arrives? How do UPS Access Point deliveries work? How long after receiving the confirmation email may I track my order? If I make an online order can I collect it from the store? Can I collect my order from any Geox store? How much time do I have to collect my order from the store?

What are the options for returns on geox.com and how long does it take? How do you make a return? Can I change a product I have purchased on geox.com? What refund methods are used for items returned via UPS? What refund methods are used for items returned to the store? How long does a refund for a returned item take? Can I cancel a return process? I didn’t manage to hand the returned items over to the courier. Can I book a new collection slot? I have received a wrong and/or defective product, what can I do? I no longer have the box in which the ordered item arrived. What can I use for my return? Can I return items from different orders in the same box? Can I return more than one item from the same order on separate occasions? How can I get a refund if my credit/debit card is no longer valid or has expired? I’ve lost the label for sending back my returns item. Can I have a new one? What happens if I return ordered items paid for with Klarna? What should I do if Klarna sends me a payment request when I haven’t actually received the order?

Click & Collect In-store return Geox@Home