HelpShipping Information

What happens if your order was delivered to a UPS Access Point?

If your order is delivered to a UPS Access Point, it must be picked up within the subsequent 10 days whenever you want. Check the tracking link where you will find the “Package ready for collection” indication and the address where your order is being held. All you need to provide in order to collect your order is proof of identity and the delivery tracking code. If, for whatever reason, you are not able to pick your parcel up within 10 days, it will be returned to the warehouse and we will refund you to the payment method used at the time of purchase.