Returns and refunds

Return limitations

  • Each RAN must only contain the products in the reference order; products linked to different orders cannot be returned in a single package.

  • The return must be sent from the same country where the order was made.

  • If you are returning products with batteries, you must attach to the box the "Dangerous goods" label included in the package you received.

  • Download Dangerous goods label
  • If you have purchased products from one of our authorised retailers, contact them directly to find out their goods return policy.

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