How to check the status of the shipment
Once the order has been shipped, you will receive an e-mail confirming the order and containing the shipping details and a tracking number to track the shipment of your order.
When will my order be delivered?
The orders are shipped with UPS and delivered exclusively on working days.
Can I ship to a country other than the country of purchase?
No, the shipment can only be made in the same country where the order was made.
Can I request the shipment to be made to a different address than mine?
Of course! You can have the package sent to the place that suits you. When making the purchase, you must indicate the desired destination.
What are the delivery options?
The available delivery options include standard and express.
How long does the shipment take and how much does it cost?
The shipment time varies in relation to the delivery option selected during the purchase phase.
What happens if I am not home when the courier arrives?
If the courier is unable to deliver your order, a new attempt at delivery will be made on the next working day, for a total of three attempts.
What if the package was delivered to a UPS Access Point?
To facilitate the collection of your order after three consecutive failed attempts, UPS can use its affiliated Access Points.
How long after receiving the confirmation e-mail may I track my order?
After receiving the e-mail confirming the shipment, up to 24 hours may be necessary to track the online order.