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Returns and refunds
If you are not completely satisfied with your purchase, you can return one or more items within 14 days from the date of delivery of the order.
Create your Return Authorisation Number (RAN) within the Orders section or, if the purchase was made as a guest, in the “Returns and Refunds” area which can be accessed from the footer.
At present, we cannot change or replace products neither online nor at the store.
Each RAN must only contain the products in the reference order and products linked to different orders cannot be returned in a single package.
Once the package has been received at the warehouse and the necessary checks have been made, we will send you a Return Acceptance Confirmation.
The refund times depend on the payment method used for the purchase.
You can choose to comfortably return your Geox order directly to a UPS Access Point, whenever and wherever you prefer.
In case of defective items, the returned item(s) will be sent to our company’s Quality Control Department to verify the conformity of the item(s) you wish to return.
If, after completing the return procedure, you decide to keep the goods, you can do so without any additional charge.
If you were unable to deliver your return to the courier, you can book a new collection from home only by contacting the courier directly.
If you no longer have the original box, don’t worry: you can use another box suitable for the shipment.
You can return multiple items of the same order at different times, provided that this occurs within 14 days from the date on which the order was delivered to you.