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Geox Customer Service is always ready to help you!
The hours of operation are Monday to Friday, from 09:00 am to 09:00 pm (ET), excluding public holidays.
Geox Customer Service is always ready to help you! The service is active from Monday to Friday, from 09:00 am to 09:00 pm (ET), excluding public holidays.
Due to safeguards in place to protect our distribution center employees, you may experience a slight delay in order processing time. Not to worry - as soon as your order ships, you’ll receive an e-mail containing tracking information.
DELIVERY METHODS AND COSTS
Orders are shipped with UPS and delivered exclusively from Monday to Friday, excluding national and local holidays. On other occasions, such as holidays, the processing times may be slightly longer.
Please remember that the order shipping address must coincide with the country selected to browse the website. You can change the country on the menu on the top left-hand side. The shipping address cannot be changed once the order has been made. All orders are processed automatically and we cannot alter the shipping and delivery times.
The shipping options available are: standard Ground, Second Day and Next Day express.*
Orders made by 11:00am (ET) will go out same day. Orders made after 11:00am (ET) will be shipped the following day.
* Please add an extra day for delivery for orders from remote areas.
Shipping costs and times for each country are indicated below. The shipment times are calculated from the moment when the order is delivered to the courier.
You can track the status of your order using the tracking number sent in the Shipping Confirmation e-mail; alternatively, if you are a registered customer, you can check it directly from your Account. We will send you an e-mail confirming shipment and provide the tracking number as soon as the order leaves our warehouse. Please remember that it can take up to 24 hours before it is possible to track your package.
NB: If the delivery cannot be made, the order will automatically be returned to our warehouse and the order amount will be refunded according to the payment method used. If the courier is unable to deliver your order, you will be left a failed delivery notice containing the address of the UPS Access Point near you, where you can collect your order. If you do not collect it, the order will automatically be returned to our warehouse.