Returns and refunds
You did not find
The service is available from Monday to Friday, from 09:00 hrs to 06:00 hrs (GMT +1).
Take a look at our Privacy Policy.
We will answer you as soon as possible.
Return limitations
-
Each RAN must only contain the products in the reference order; products linked to different orders cannot be returned in a single package.
-
The return must be sent from the same country where the order was made.
-
If you are returning products with batteries, you must attach to the box the "Dangerous goods" label included in the package you received.
-
If you have purchased products from one of our authorised retailers, contact them directly to find out their goods return policy.
You did not find
what you were looking for?
The service is available from Monday to Friday, from 09:00 hrs to 06:00 hrs (GMT +1).Take a look at our Privacy Policy.
We will answer you as soon as possible.