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The service is available from Monday to Friday, from 09:00 am to 06:00 pm (GMT +1). We will reply as soon as possible.


Geox Customer Service is always ready to help you! The service is active from Monday to Friday, from 09:00 am to 06:00 pm (GMT +1), excluding public holidays. Calls are free from landlines, may be subject to limitations if made from a mobile network.



  • 1) Do I have to register to make an order?
  • 2) How do I make an order on
  • 3) Can I add products to an existing order?
  • 4) What do I do if I forget my password?
  • 5) How do I know if my order has been submitted properly?
  • 6) How do I create a Wishlist?
  • 7) Can I share my Wishlist?
  • 8) Does my personal information remain private?
  • 9) What are cookies? Should I worry about them?
  • 10) Can I cancel an order once I have made it?


  • 1) When will I be charged for the order?
  • 2) I have a discount code. How do I use it?
  • 3) Are orders on secure?
  • 4) Can I save my credit card information in my Personal Area?
  • 5) Can I use PayPal as a payment method in all countries?


  • 1) Can I track shipment of my order?
  • 2) When will I receive my order and what are the shipping costs?
  • 3) Does ship to post office boxes or via forwarding agent?
  • 4) Can I change the delivery address after the order has been shipped?
  • 5) Can ship to several addresses for the same order?


  • 1) How do I return an article purchased on
  • 2) How do I request my RAN (Return Authorisation Number)?
  • 3) Can I return an article purchased on directly at a store?
  • 4) How long do I have to wait for the refund on the returned articles?


  • 1) How do I choose the right size for me?
  • 2) The article I want is no longer available in my size. Will it be restocked?
  • 3) Where can I find more information on a product?
  • 4) How do I search for an article on the website?