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Geox Customer Service is always ready to help you! The service is active from Monday to Friday, from 09:00 am to 06:00 pm (GMT +1), excluding public holidays. Calls are free from landlines, may be subject to limitations if made from a mobile network.

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00-800-3911263

Geox Customer Service is always ready to help you! The service is active from Monday to Friday, from 09:00 am to 06:00 pm (GMT +1), excluding public holidays. Calls are free from landlines, may be subject to limitations if made from a mobile network.

CLICK&COLLECT

Using the ‘Click&Collect’ service is easy and quick!

- Choose one or more products you desire, by selecting the size/colour combination, and add it to the trolley

- Simply select ‘Collect from a point of sale’ during the check-out phase and choose to which Geox store you would like your order to be shipped

- Select the payment method you prefer (cash on delivery is not available for these types of orders)

- After confirming the order and terminating the transaction, you will receive two e-mails: the first is the order confirmation, while the second will be sent as soon as your order is ready for being collected from the store. Please wait until you receive this second e-mail before going to the store

- You can collect your purchase within 15 days from the e-mail notifying the delivery at the store, during the store’s opening times, by showing:

    - a valid identification document

    - the PIN contained in the second e-mail you received (you can print it or show it on your mobile device)

- If you fail to collect the order within 15 days from its arrival at the store, the package will be sent back to our warehouse and we will refund the amount

- If you cannot personally collect the package, the person you delegate must bring the e-mail containing the PIN, a valid identification document and a written and signed proxy form.

The service is available at the following stores.