I have received a wrong and/or defective product, what can I do?

If one of the items you have received does not match your order, we kindly ask you to return it (specifying the reason) and we will refund you as soon as our warehouse receives it.
In case of defective items, the returned item(s) will be sent to our company’s Quality Control Department to verify the conformity of the item(s) you wish to return.