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Geox Customer Service is always ready to help you! The service is active from Monday to Friday, from 09:00 am to 06:00 pm (GMT +1), excluding public holidays. Calls are free from landlines, may be subject to limitations if made from a mobile network.

USER MANUAL

 

Handling Instructions for shoes
The symbolic user manual (pictogram) on the footwear should be interpreted as follows:

 

1. Labelling of the main parts of the product and the materials used for their production:

Footwear component Symbol (pictogram)
Upper:
outer part of footwear fitted to the sole.
Lining and sock:
upper lining and sock making up the inside of the footwear.
Outsole:
bottom part of footwear fitted to the upper part, exposed to wear.
Labelling of materials used for the main parts of the footwear: Footwear materials  
Leather, natural leather:
made from raw animal hide, preserved with tanning.
Coated leather:
finished leather, where the surface coating does not exceed 1/3 of the total thickness of the product, but is greater than 0.15 mm.
Natural and synthetic textiles:
textiles and similar products, where areas of use are subject to Directive 71/307/EEC
Other materials:
other materials not classified elsewhere above (e.g. artificial leather, plastic)

 

EXAMPLE OF THE INTERPRETATION OF THE USER MANUAL (PICTOGRAM):

 

Upper material:
leather
Upper material:
textile
Lining material:
textile
Outsole material:
other materials

 

2. Recommended cleaning, care

Cleaning and regular care comprise part of the proper use of footwear, therefore we would like to provide some practical advice in this area:

Upper:
Our warranty does not cover any wear, scratches caused by external impact, or the tearing off of rhinestone, buttons or decoration fastened with line to the shoe!
Nubuck and suede leather: remove dirt with a brush. Shining surfaces maybe renewed with a suede brush, and our shops also offer special cleaning and colour renewal substances.
Patent leather: remove dirt with a fine, soft-haired brush or a moist cloth. Apply enamel gel for care, then wipe the surface with a soft cloth. Do not use shoe polish!
Other leather: clean off dirt with a soft cloth, soft-haired brush, or with a mud brush, if necessary. Apply a thin layer of matching colour or colour neutral shoe polish to the shoe surface. Polish the surface after a few minutes.
Artificial leather: wash off dirt with water, without detergents or soap. Wipe the surface with a soft cloth after drying. Do not use shoe polish. When trying on and purchasing the shoes, you were informed that the upper leather and artificial leather part may expand during wear, to which the warranty does not apply.
Textile: remove dirt from the surface of the shoe with a soft-haired brush. Remove heavier dirt with a sponge and neutral detergent. Never wash textile shoes in a washing machine! The water and dirt repellent capability of the shoes may be improved with impregnation agents.
Sports shoes: these are generally made with combined upper parts (e.g. synthetic textiles, artificial leather). Remove dirt from surface with a moist sponge. Do not wash in a washing machine because it may cause permanent damage and also void the warranty!

Outsole
Leather: dirt can be removed with a mud brush. Please note that it is recommended to put anti-slip rubber on leather soled footwear to decrease the wear of the sole and increase the shoes’ lifetime.
Artificial sole: wash with water.
Lining: some models, particularly summer models, are not fitted with a lining, and some linings may stain socks or stockings. This is not a product defect and is not covered by the warranty. This problem may be significantly reduced with the regular changing and resting of footwear, and the problem may gradually cease in the course of use. We recommend the wear of stockings and socks that match the colour of the lining.

ATTENTION! Footwear made with a natural leather upper part and bound with a stitched bottom part is not waterproof.

 

3. Usage, purpose of footwear (i.e. when and where to wear it)

 

Most frequently you wear so-called general street footwear that may be grouped as follows:
Spring-autumn footwear: footwear that is mostly suitable for regular, long-term wear in the spring and autumn period, not including winter weather conditions.
Winter footwear: footwear that is suitable for regular and long-term wear in the winter period, owing to its material composition and structure.
Summer footwear: footwear that is suitable for regular and long-term wear in the summer period, owing to its material composition and structure.
Other types of footwear
Casual footwear: footwear that is limited to occasional, short-term wear, and which primarily serves fashion purposes, attractiveness. This footwear should be worn with care, as it is made with particularly fine, special materials. Important: such footwear includes leather soled shoes as well that are not waterproof.
Linen footwear: footwear that is recommended in the summer and only in dry weather conditions, as these shoes are not waterproof.
Recreational and sports footwear: footwear with material composition and upper parts that is suitable for active physical exercise and short periods of active sports, and meet the requirements of the given physical activity on an occasional basis. Sports shoe models are designed on the basis of a given sport’s requirements, which may only be used for the given purpose and in the given environment. (e.g. jogging, tennis, aerobics, indoors, etc.) The regular, whole-day and particularly street wear of this footwear is not recommended!
Slippers, household shoes: footwear that is only suitable for casual wear and only at home.

 

4. Wearing advice

  1. When buying shoes, try on both the left and the right shoe. Tight or loose footwear is not only uncomfortable, but it may lose its shape early.
  2. Put on footwear with the laces entirely untied, or unbuttoned, or unzipped, with the help of a shoe horn, and take it off in the same manner. Appropriately fasten footwear during wear (e.g. tie it, zip it, etc.). Failure to follow the above instructions may result in the shoes’ damage, for which we assume no liability.
  3. Wear footwear that is appropriate for the given weather conditions, not just for our own sake, but in the interest of our shoes.
  4. After wear, carefully insert a shoetree into the shoe, or stuff its front end with paper, and take out the insole if there is one!
  5. If your shoes are wet, please follow the advice below. Dry the shoes temperately, only at a room temperature. Do not place your shoes near a radiator or other heating source because this may cause permanent damage.
  6. Patent leather or artificial leather enclosed boots and shoes are primarily for street wear, but we should preferably not wear them the entire day. These shoes should not be worn the entire day for health reasons; we should change them (workplace, home), if possible.
  7. Leather soles tend to get soaked. It is unhealthy to wear shoes with soaked soles for longer periods. Before putting on shoes, make sure that the soles are dry. Soaked shoes should never be placed on a plastic floor. It is recommended to dry shoes on a wooden rail.
  8. Do not force the zipper of the shoe. You should preferably use paraffin or candle wax to lubricate it.
  9. If the shoe has minor damage, if possible, you should immediately repair the damage to prevent its further amortisation.
  10. Prevent contact of your shoes with sharp, pointed objects; impacts, scratches, friction may leave permanent marks on them.
  11. Don’t wait until the heel, sole of the shoe completely wears off, and ensure it is repaired in time!

 

HANDLING INSTRUCTIONS for clothing.

The product you choose is made of high-quality materials with the highest quality standards. For the longest possible life of the product, please read the instructions carefully and treat the product in accordance with the operating instructions.
Material composition of the product: according to the stitched or attached label. The meaning of foreign words on the label in Hungarian:

Cotton,
Baumwolle
pamut Viscose viszkóz
Merino merinói gyapjú Polyurethane poliuretán
Acrylic akril Coating bevonat
Lycra likra Leather bőr
Polacril poliakril Polyester poliészter
Lining bélés Elasthan elasztikus szál
Filling saddle bélés Polyamide poliamid
Real genuine,
Wool,
virgin wool,
valódi Tencel tenszel
lams wool gyapjú Silk selyem
Other fingers más rostszálak Trunk test
Modalic medál Lambskin báránybőr
Feather toll    

Product quality: 1st class
Product origin: On the stitched label.
Product handling: According to the symbols on the stitched or attached label and as shown below

Labels for textiles handling:
Machine washable, but only at the specified temperature. When using a modern washing powder with high activity, high temperature is not required for the proper washing result.

 

Washable in a washing machine with a fine wash program at the specified temperature

Hand wash only. Made of a delicate material that does not tolerate machine washing. Brace bras are not machine washable, as the braces can be deformed or the bra can be damaged

The product can be ironed. The points on the iron indicate the ironing temperature of the product. 1 point = 100 ° C, 2 points = 150 ° C, 3 points = 200 ° C.

The product can't be ironed.

Chemically cleanable product. The letters within the circle indicate the applicable cleaning agent.

Not a chemically cleanable product.
The product should not be treated with a chlorine-based cleaning agent.
The product can be dried in a dryer. The visible points indicate the drying temperature. 1 point = reduced, 2 points = normal temperature.

The product cannot be dried in a dryer. Drying with a tumble dryer means more stress on the material and colours, so it can speed up the wear of the material.

 

 

Treatment, care, cleaning according to the stitched handling symbol set and the following:

  1. Wash the product made of cotton gently, in an inverted state without soaking.
    Lay down after a short, gentle spin, and dry to form. ATTENTION! During the first wash, the so-called colour surplus can be removed, so it is advisable to wash it separately. Local stain cleaning cannot be applied!
  2. The printed patterns cannot be ironed!
  3. Wash the products with flexible "rubber yoke" in a lot of washing solution with a mild detergent, then rinse thoroughly several times. Do not dry with sunlight or radiant heat!
  4. Do not deviate from the wash temperature according to the stitched treatment symbol set, as this may damage the material.
  5. For all products, make sure that the detergent or rinse does not contact the textiles in a concentrated state. These substances should be completely dissolved in water before! Avoid the use of strong cleaning agents, only wash with fine detergents!
  6. Strong spin and rotary disk washing machine should be avoided wherever possible!
  7. Polyamide / polyester jackets, tops shall be dried at room temperature, on a hanger!
  8. Wash the products with raised back on their colour side, so that the tiny parts do not stick to another cloth.
  9. In case of manual washing, clean the product by gently pressing and without rubbing.
  10. Dry at room temperature and keep away from radiant heat!
  11. It is recommended to arrange the surface of products made of polar fabrics after washing - still wet - according to the fibre direction (using a careful, smoothing brushing).
    If ironing is required, always do it on the back side, without pressing the iron, on a damp cloth (so-called steaming).
  12. When washing lined jackets after a gentle spin, shake the product (to loosen the lining).

Feather lining products:

  • • When washing, the feather may stick together, leaving a stain upon drying. It is worth drying it with tennis ball in a dryer! The feather tends to fall!
  • • The product should be washed separately, in reverse, with a colour protective washing powder.
  • • After each wash, stain with worn effect can intensify, the colours may fade slightly, the uneven wear of the material is the natural effect of washing.
  • • Please do not treat the stains locally, the concentrated use of detergents can damage the material.
  • • Lay down after a short, gentle spin, and dry to form
  • • Do not deviate from the washing temperature on the stitched label.
  • • Washing powder or rinse can only be contacted with the product when dissolved, unconcentrated.
  • • In case of manual washing, clean the product by gently pressing and without rubbing.
  • • Dry at room temperature and keep away from radiant heat.
  • • The product should be ironed in reversed state.
  • • After washing and gentle spinning of the lined jacket, the lining must be loosened by gentle tapping.
  • • Leather products require special leather cleaning.

 

MATERIALS AND CLEANING

 

FOOTWEAR
SMOOTH LEATHER

Smooth leathers are created from the “grain” side of the leather, i.e. the side the fur was removed from. Despite the name, this type of leather can be smooth, grained, structured, glossy or matt.
Before handling this high-quality material, most of the dirt should be removed using a soft cloth or a brush. In the event of stubborn dirt, we recommend the use of a foaming cleaning product that can be applied to a cloth and then used on the shoe.
Once dry, treating the shoe with a water-proofing spray will ensure it is protected against dirt and water. Leather can also be treated with shoe polish from a tube or tin to rehydrate the leather following use and cleaning. Let the cream soak in for half an hour, then polish with a soft cloth or brush. This will not only make the leather shiny, but will also remove any residues of cream left on the shoe.

NUBUCK AND SUEDE

Nubuck and suede are brushed or “wild” leathers. With nubuck the “grain” side, i.e. the exterior side of the leather hide shows. This has fine, short and silky fibres. With suede the interior side of the leather, i.e. the “meat” side shows. This has a more distinctive look, with flexible, soft and clearly visible fibres.
To best protect both these types of leather, they should be dry-cleaned. In the event of stubborn dirt, they can be washed in water using a foaming cleaning product. To restore the velvet effect of the leather, brush it once dry. The shoe can be treated with a water-proofing spray for suede leather, and if necessary, with a product for reviving the colour. Once dry, the shoe should be brushed once again. Warning: never use products containing oil or wax as these would attack the surface fibres.

GREASED LEATHER AND WAXED LEATHER

Greased leather and greased nubuck are leathers that have been enriched on the exterior with a large quantity of oil or wax. Leather experts distinguish between waxed or greased smooth leather and greased nubuck.
We recommend using a foaming cleaning product to clean these materials. Use a wax-based product to maintain the glossy satin effect of the surface. You can also restore the shoe’s light natural glossy finish by rubbing it with a soft cloth.

PATENT LEATHER

Patent leather is leather or synthetic material covered with a layer of special PVC or polyurethane varnish. This leather can be smooth, grained or embossed in appearance. In some cases there may also be metal pigments visible underneath the varnished surface.
Unfortunately, dust and dirt are immediately visible on patent leather shoes. For this reason, you should clean them with a soft cloth more often than usual. We recommend using a gentle foam product for cleaning. To preserve the elasticity of the material, it is also necessary to use a product with specific additives. We recommend the use of special liquid or spray products. Never use oil-based products as these could leave marks on the varnish. Given that creases caused by using the shoes can easily leave marks on patent leather, we recommend using a shoe tree when not in use.

FABRIC

Fabrics can be natural or synthetic and come in many shapes and varieties. For example, they can have very dense weaves (canvas) or looser weaves (mesh). They can also often be combined with other materials.
Shoes made from fabric are particularly sensitive to water and dirt, for this reason they require specific treatments. The worst dirt should be removed using a brush before the shoes are intensively cleaned using a foam-based cleaning product. For stubborn dirt, repeat the process. Fabrics should always be treated with a water-proofing product to prevent dirt from penetrating into the fibres of the fabric.

SYNTHETIC LEATHER

Synthetic leather is a reasonably economical alternative to real leather. It is strong, elastic and easily washable. Water-proofing sprays are not recommended for this type of material. In addition, shoe polish is also unable to penetrate into synthetic materials, leaving a sticky layer on the surface. As an alternative, we recommend using a light foam cleaning product for cleaning synthetic leather.

MIXED MATERIALS

Mixed materials are very popular these days. Shoes, clothing and accessories can be creatively embellished by adding fur, applications and prints.
The worst dirt should be removed using a brush. After this, apply a small amount of cleaning foam to a cloth and rub the material to be cleaned.