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ASSISTANCE

ASSISTANCE

Help and Contacts
FAQ
Orders and Payments
Delivery information
Returns and refunds
Size guide
Accessibility notice
Find Store
Privacy

MY ORDERS

MY ORDERS

Order History
Order Status
Return an order

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Delivery methods and costs

At home

Standard Shipping: your goods will be delivered in 2/5 working days
Cost: free

Expedited Shipping: your goods will be delivered the second business day
Cost: C$8

Express Shipping: your goods will be delivered the following working day*
Cost: C$12

Orders are shipped with UPS and delivered exclusively on weekdays during office hours, from Monday to Friday, excluding national and local holidays. On other occasions, such as holidays, the processing times may be slightly longer.

* For express shipments, Orders made by 11:00am (ET) will go out same day. Orders made after 11:00am (ET) will be shipped the following day. Please add an extra day for delivery for orders from remote areas.

Return costs and methods

If you are not completely satisfied with your purchase, you can return it within 30 days from the date on which your order was delivered.

RETURN

Returns with UPS courier: the service is free

Returns with trusted courier: in this case, you will be responsible for the shipping charges

In-store returns: The service is available in selected Geox stores and is free of charge

Click & Collect

The free Click&Collect service allows you to purchase online and pick up your order from participating Geox stores. Your goods will be delivered to the store in 2/5 working days.

Orders are shipped with UPS and delivered exclusively on weekdays during office hours, from Monday to Friday, excluding national and local holidays. On other occasions, such as holidays, the processing times may be slightly longer.