Customer Service
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  • FAQ
    Here is a list of the most frequently asked questions.
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    We respect the privacy of our customers and the visitors to our website.


All those taking part in the Geox customer loyalty scheme, Benefeet, who make a purchase at participating Geox stores or on, according to the following dates in each country:
• In Geox stores in the UK, Austria, Germany and Portugal and on from 03/01/2017 to 30/11/2017
• In Geox stores in France, Belgium and Luxembourg and on from 03/01/2017 to 14/12/2017
• In Geox stores in Italy and Spain and on from 03/01/2017 to 21/12/2017
Registering with Benefeet is easy and free. You can register in participating Geox stores or on-line by clicking here Once registered, you will be easily recognised in every Geox store in the country and on, with your Name, Surname and preferably your email address or mobile phone.
Register yourself on in three easy steps:
Click here
• Enter the same name, surname and email address you used to subscribe to Benefeet
• Select the option “I already have a Benefeet profile and I want to link it to the 'My Geox' account

• Access your account, by clicking here
• Enter your login credentials for
• After logging in, a pop-up will appear
• Select the option “Create your single profile” and fill in all the information to complete the process
Register yourself on in three easy steps:
• 1 point for each Euro you spend on Adult shoes/clothing/accessories;
• 2 points for each Euro you spend on Child (Baby, Junior, Teenager) shoes/clothing/accessories. NB: Shipping charges do not earn any points.
Yes. The points awarded in participating Geox stores and/or on, for purchases made within the same country and by the same consumer registered with Benefeet with a single customer number, will be added together automatically, as long as the country dispatching the products purchased on matches the country in which the points were earned in the participating Geox stores.
Consumers registered with Benefeet who collect points in participating Geox stores and/or on in more than one country will have two or more distinct and non-cumulative point balances (one for each country). Each point balance corresponds to a specific status and the right to obtain the benefits related to it can only be exercised in the country where the points were awarded.
Discount vouchers are provided as follows:
150 Points - Status Urban Walker - Discount voucher € 10
250 Points - Status Globe Walker - Discount voucher € 15
500 Points - Status Moon Walker - Discount voucher € 25
1000 Points - Status Star Walker - Discount voucher € 50
Consumers registered with Benefeet can make use of the different discount vouchers on reaching the relative status. Discount vouchers earned by reaching the thresholds of Urban Walker (150 points) and Globe Walker (250 points) can only be used on a subsequent purchase by 24/12/2016 (for Italy, France, Belgium, Luxembourg, and Spain) and by 06/12/2016 (for the UK, Germany, Austria and the Netherlands). Conversely, on reaching the status of Moon Walker (500 points) or Star Walker (1000 points) you can decide whether to spend them in that moment (i.e. by taking a discount on the purchase which permitted you to reach the status of Moon Walker or Star Walker) or spend them on a subsequent purchase by 24/12/2016 (for Italy, France, Belgium, Luxembourg and Spain) and by 06/12/2016 (for the UK , Germany, Austria and the Netherlands).
Consumers registered with Benefeet, who have the status of Globe Walker (250 points) and above, provided that the discount voucher earned for the previous threshold(s) has not be used, can decide whether to spend the vouchers singularly or together with the previous ones, as long as the latter have not already been spent and the value of the purchase is greater than or equal to the value of the discount vouchers.
Discount vouchers can be used in any participating Geox store in the country (on recognition of the consumer's Benefeet account before the receipt is issued) or on for purchases shipped within the same country (on recognition of the consumer's account before the transaction is concluded). Discount vouchers can only be used for the purchase of full-price products (not in the sales and/or not in promotion) between 04/01/2016 and the 24/12/2016 (for Italy, France, Belgium, Luxembourg and Spain) and by 06/12/2016 (for the UK, Germany, Austria and the Netherlands). Discount vouchers cannot be used on the purchase of cleaning products and/or insoles/inserts and/or gift cards and/or for the payment of repairs/tailoring services and/or shipping costs, services only available in actual Geox stores.
Discount vouchers can only be used in the country where they were awarded. So, if you purchase on, you can only use a discount voucher if the country dispatching the product coincides with the country where you earned the point balance that awarded you the voucher; otherwise the discount voucher cannot be used.
Consumers registered with Benefeet can check their point balance and the available discount vouchers, on their purchase receipt, or on or on the personal Benefeet web page (, if activated.
If a product is purchased from a Geox store participating in the “Every step brings a benefit” scheme or on and is subsequently returned, this cancels the base points earned from the purchase of that product; the updated points total will be shown on the receipt, on or on your personal Benefeet web page, if activated. We would like to remind you that if you need to return a product purchased from a Geox store, you must return it to the same Geox store where the product was purchased. You need the original purchase receipt when returning a purchased product; if you do not have the original receipt, the return cannot be accepted. Products purchased on can only be returned via the website (not in a Geox store) within 14 days from the delivery of the product. In order to return the product, you must request your Return Authorisation Number on You must then place the return label that came with the product into the package containing the product to be returned, as indicated on the reference web page ( for the return of products purchased on


Shopping the Geox Online Store is easy: if you know what you are looking for, use the specific category links in the main menù on the site. Once you have found an item, select your size and color and use the 'Add to Shopping Bag' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag you can directly edit product details (color, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.
Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your 'My Account':
  • Track your orders and review past purchases,
  • Request your Return Authorization Number directly from your account,
  • Gain access to your ‘Wish List’,
  • Be notified when new products are available,
  • Save your address and card details for faster shopping,
  • Manage your account details and newsletter subscriptions.
If you have forgotten your password, visit the 'My Account' section, click on 'Forgot Your Password?' and simply follow the 'Password Reset' instructions. You will receive an email with a new temporary password.
In the Geox Online Store, sizes may be based on the Italian or International sizing system. To convert this to your usual size, simply click on 'Sizing Info' on every product page. Where an item runs small or large to size, this will also be identified in the item description.
All items are in stock unless "Sold Out" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, add it to your Wish List so you may save and view it at any time. You will be notified once it is back in stock.
Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. For further details, please see the Privacy Policy section.
For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (even if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.
There are two ways to remove previously saved credit card details: either edit or add a new shipping or billing address or during your next purchase, simply unselect the option "remember my payment details" on the payment page.
No, you can use PayPal to pay in the following countries: UK, Austria, Belgium, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Hungry, Ireland, Italy, Luxemburg, Latvia, The Netherlands, Poland, Portugal, Sweden, Slovenia and Slovakia.
If you choose this method you will be immediately directed to PayPal’s payment page. Remember to check the shipping address that you have inserted on your PayPal account: it will be used as the address to which we ship your purchases to. If it is incorrect, remember to change it directly in the appropriate section on PayPal. If you proceed with the purchase without verifying the address, it will not be possible to modify it.
Please note that we are unable to deliver to Post Office Boxes, use General Delivery or deliver to freight forwarding addresses.
Due to international trading agreements and regulations, we are obliged to adhere to particular shipping restrictions. As a result, we are unable to dispatch items made of exotic skins outside of the EU. In addition, some products manufactured in China and fine jewelry of certain compositions, are not allowed to be shipped to some countries. If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of exotic skins, this would need to be within the EU. For more information, please read our Shipping Information section.
If you live in the United Kingdom, Poland, Switzerland, Sweden, Norway, Romania and Denmark the amount will be charged in your local currencies, all other destinations will be charged in Euro. If you are a customer with a card whose currency is not within those predetermined by the website, the final price will be calculated according to the exchange rate depending on the day when your bank processes the transaction. To change the currency, simply change the country by click on the language icon located at the top right menu.
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
We deliver to 100 countries around the world, and offer different shipping options to meet your needs. For further details, please visit our Shipping Information section.
All items are insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.
We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Customer Service team and will only charge your credit card for the value of the items in stock.
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'.
We aim to dispatch all orders within 24 hours. Estimated delivery times are to only be used as a reference, commences from the date of dispatch and we are not responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'. If you are not registered, sign up now so you can track future orders.
To discover our returns and refunds policy and to learn how to return an item, please kindly visit our Returns section in the Customer Service area.
If you are registered, sign into your account and in the 'Orders' section, identify the order containing the item (s) you would like to return and click on the 'Return Product' button.If you have placed an order but have not yet registered, click here to request your RAN.
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. To register, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. Please note that in case you subscribed to our newsletter we may use your contact details to inform you of the latest arrivals as well as special promotions. If you would prefer not to receive these updates, you can unsubscribe at any time in 'My Account' selecting 'Newsletter Management'. For further details, please visit our Privacy Policy section.
A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and therefore are nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. Registered customers who have cookies enabled will be automatically recognized when they visit the Geox Online Store. Your name will appear in a welcome message at the top right hand corner of the website.
In your 'Wishlist' you can save your favorite products, keep track of them and eventually purchase them whenever you please.
To create a ‘Wishlist’ you will need to be registered and signed in. When browsing, use 'Add to Wishlist' on the product page and items will automatically move into your Wishlist, which can be found at the top right of the navigation bar ('heart' symbol). Click on the product image to go to the product page and see more specific details about the item. You can also add to ‘Shopping Bag’, or remove the item.
Send your ‘Wishlist’ to others and include a personalized message.